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New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems

New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems

Osborne, Stephen P., Powell, Madeline, Cui, Tie ORCID: 0000-0003-0262-2164 and Strokosch, Kirsty (2021) New development: ‘Appreciate–Engage–Facilitate’—The role of public managers in value creation in public service ecosystems. Public Money & Management. pp. 1-5. ISSN 0954-0962 (Print), 1467-9302 (Online) (doi:https://doi.org/10.1080/09540962.2021.1916189)

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Abstract

This article argues for the ‘public service ecosystem’ as an organizing framework through which to appreciate the interactions and integration of the institutional, service, and individual levels in public service delivery. It offers a heuristic (‘Appreciate–Engage–Facilitate’) through which to understand and support the role of public managers in value creation at all levels of such ecosystems.

Item Type: Article
Uncontrolled Keywords: Public managers, public service ecosystem, public service logic, public services, value creation
Subjects: G Geography. Anthropology. Recreation > GE Environmental Sciences
H Social Sciences > HD Industries. Land use. Labor
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Networks and Urban Systems Centre (NUSC)
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Connected Cities Research Group
Related URLs:
Last Modified: 06 Aug 2021 15:00
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
Selected for REF2021: None
URI: http://gala.gre.ac.uk/id/eprint/33353

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