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COVID-19: virtual operations and the implications for productivity

COVID-19: virtual operations and the implications for productivity

Coulson-Thomas, Colin (2020) COVID-19: virtual operations and the implications for productivity. Management Services, 64 (4). pp. 13-17. ISSN 0307-6768

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Covid-19 lockdowns, local restrictions and resulting slowdowns and/or recessions have resulted in new ways of working and operating. The implications of these changes and virtual operation for corporate productivity depends upon a number of factors such as assumptions made, differential activity and sectoral impacts, whether and how associated costs and externalities are accounted for, and how financial and other consequences are assessed. Virtual operation is more appropriate for some activities and people than for others. Its advantages and disadvantages can depend upon activity, role or task and the situation, context, people and personalities involved, the nature and extent of support provided, and whether a change is voluntary or imposed and is intended to be temporary or permanent. Views of the people involved and those they interact with can change over time. Assessors should allow time for changes to settle and endeavour to take account of the particular circumstances of the COVID-19 pandemic and embrace wider considerations such as social and environmental impacts. Responsible leaders endeavour to ensure that corporate measures of productivity and performance do not encourage behaviours and outputs that are undesirable and that corporate responses and activities along with their assessment reflect externalities, natural capital, environmental and social considerations and Sustainable Development Goals.

Item Type: Article
Additional Information: Management Services is the quarterly journal of the Institute of Management Services
Uncontrolled Keywords: COVID-19, productivity, productivity assessment, measuring productivity, virtual operation, productivity measurement, externalities, economic impacts, social impacts, environmental impacts, sustainable development goals, responsible leadership, differential impacts, sectorial impacts, costs and benefits, accounting for associated costs, embracing virtual operation, financial consequences, consequences, ensuring balanced assessment, embracing wider considerations, performance management, improving productivity, environmental sustainability, natural capital, labour productivity
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group: Faculty of Business
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Last Modified: 15 Mar 2024 09:20

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