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Packaging places: designing heritage trails using an experience economy perspective to maximize visitor engagement

Packaging places: designing heritage trails using an experience economy perspective to maximize visitor engagement

Hayes, Deborah and MacLeod, Nicola ORCID: 0000-0001-7504-2270 (2007) Packaging places: designing heritage trails using an experience economy perspective to maximize visitor engagement. Journal of Vacation Marketing, 13 (1). pp. 45-58. ISSN 1356-7667 (Print), 1479-1870 (Online) (doi:https://doi.org/10.1177/1356766706071205)

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Abstract

Heritage trails are a unifying mechanism within the urban cultural tourism landscape and this article explores these tourism products against the principles of experience design suggested by Pine and Gilmore. Content analysis of trail brochures and leaflets incorporated both qualitative and quantitative dimensions in order to ascertain whether these are positioned as products or experiences. The results indicate that whilst trails utilize some of the approaches recommended by Pine and Gilmore,2 there is still considerable scope for improvement in terms of their positioning and presentational format, if they are to maximize their potential.

Item Type: Article
Uncontrolled Keywords: cultural tourism, experience economy, heritage trails, marketing
Faculty / Department / Research Group: Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business
Related URLs:
Last Modified: 28 Jan 2019 16:04
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/3001

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