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The effect of joy on the behaviour of cricket spectators: the mediating role of satisfaction

The effect of joy on the behaviour of cricket spectators: the mediating role of satisfaction

Kuenzel, Sven and Yassim, Mazia (2007) The effect of joy on the behaviour of cricket spectators: the mediating role of satisfaction. Managing Leisure, 12 (1). pp. 43-57. ISSN 1360-6719 (doi:https://doi.org/10.1080/13606710601056497)

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Abstract

Loyalty of fans is of vital importance for any sports team. This article examines the influence of experience of the game on satisfaction, word-of-mouth and intention to attend. For this research one distinct emotional experience, joy of cricket spectators in England, was investigated. Qualitative interviews with cricket club management and spectators, coupled with previous literature are used to identify three dimensions of joy, namely: social facilitation, quality of game and auditory. A survey was conducted to test the relationship between joy, satisfaction and behavioural intentions. The resulting findings and their implications are discussed, and it is suggested that distinct emotions and their consequences need greater attention from researchers and managers.

Item Type: Article
Uncontrolled Keywords: loyalty, sports, satisfaction, cricket spectators, emotions
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
B Philosophy. Psychology. Religion > BF Psychology
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Related URLs:
Last Modified: 14 Apr 2018 20:35
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/2960

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