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Responding to a major global crisis: The effects of hotel safety leadership on employee safety behavior during COVID-19

Responding to a major global crisis: The effects of hotel safety leadership on employee safety behavior during COVID-19

Zhang, Jiangchi, Xie, Chaowu, Wang, Jianying, Morrison, Alastair M. ORCID: 0000-0002-0754-1083 and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2020) Responding to a major global crisis: The effects of hotel safety leadership on employee safety behavior during COVID-19. International Journal of Contemporary Hospitality Management, 32 (11). pp. 3365-3389. ISSN 0959-6119 (doi:https://doi.org/10.1108/IJCHM-04-2020-0335)

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Abstract

Purpose:
The main purpose of this research was to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief restoration and the moderation role of perceived risk between safety leadership and behavior were also investigated.

Design/methodology/approach:
The COVID-19 outbreak served as the background for a questionnaire survey of 23 hotels in China with 1,594 valid responses being received. The statistical analysis techniques used were exploratory and confirmatory factor analysis, correlation analysis, structural equation modeling, and hierarchical regression.

Findings:
The results showed that: (1) hotel safety leadership positively affected employee safety behavior (compliance, participation and adaptation); (2) belief restoration partially mediated the influence of safety leadership on safety behavior; and (3) perceived risk negatively moderated the direct effect as well as the mediation effect of “safety leadership - belief restoration - safety behavior”.

Research limitations/implications:
The main limitation was that the questionnaires were collected with the same measurement system within a certain period of time (cross-sectional design). And future research should test and expand this conceptual model in different crises, business fields, theoretical orientation, and cultural backgrounds.

Practical implications:
Hotels should develop management strategies based on safety leadership and motivate and promote employee safety behavior from the four aspects of safety coaching, care, motivation, and control.

Originality/value:
This investigation expanded the research on the effectiveness of safety leadership and especially with respect to safety in the hospitality industry during a major global crisis. Also, the research conceptual model and variables contained therein are original contributions to the hospitality research literature.

Item Type: Article
Uncontrolled Keywords: Safety leadership; belief restoration; perceived risk; self-determination theory (SDT); substitutes for leadership concept; COVID-19 pandemic
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 01 Dec 2020 15:55
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
Selected for REF2021: None
URI: http://gala.gre.ac.uk/id/eprint/29484

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