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Operational risks and coping strategies of micro-enterprise in peer-to-peer accommodation service sector: Evidences from China

Operational risks and coping strategies of micro-enterprise in peer-to-peer accommodation service sector: Evidences from China

Wang, Wanfei, Su, Chengcheng, Chan, Jin ORCID: 0000-0002-6275-9763 and Qi, Xiaoguang (2020) Operational risks and coping strategies of micro-enterprise in peer-to-peer accommodation service sector: Evidences from China. Industrial Management & Data Systems, 120 (9). pp. 1759-1775. ISSN 0263-5577 (doi:https://doi.org/10.1108/IMDS-04-2020-0238)

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Abstract

Focusing on the supply side of peer-to-peer (P2P) accommodation service sector, this study identifies the emerging types of micro-enterprise operators in the growing Chinese market, and investigate their respective operational risks and coping strategies.

A qualitative study was adopted to explore the micro-enterprise in peer-to-peer accommodation in China. Twenty semi-structured interviews were conducted to explore the operators’ behaviors in the service sector.
Based on the types of property ownership and forms of interaction, four groups of operators were identified, i.e. hospitable sharers, remote sharers, roommates and butlers. This study uncovers their operational risk factors (safety, cost, legal and social, psychological) and respective coping strategies.

Most prior studies on P2P accommodation sector are conducted from the demand side about customer behaviors. This study not only enhances the understanding of the hosts in the sharing economy by developing a novel typology of operators, but also provides insights into the operational behaviors on an individual operator perspective.

Item Type: Article
Uncontrolled Keywords: P2P accommodation, operational risk, coping strategy, micro-enterprise, accommodation services, host typology
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Systems Management & Strategy
Faculty of Business > Networks and Urban Systems Centre (NUSC)
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified: 30 Sep 2020 11:23
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
Selected for REF2021: REF 6
URI: http://gala.gre.ac.uk/id/eprint/29103

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