Skip navigation

What makes a hospitality professional?

What makes a hospitality professional?

Gebbels, Maria ORCID: 0000-0001-9623-2655 (2019) What makes a hospitality professional? Hospitality Insights, 3 (2). pp. 5-6. ISSN 2537-9267 (doi:

PDF (Publisher's PDF - Open Access)
28260 GEBBELS_What_Makes_a_Hospitality_Professional_(OA)_2019.pdf - Published Version
Available under License Creative Commons Attribution.

Download (230kB) | Preview


Despite the many efforts to propose effective career development solutions and career satisfaction in the hospitality industry, issues of staff retention and rising turnover continue to surface. The need for quality employees who consider hospitality a long-term career is of paramount importance. If employers wish to retain existing talent and also attract new talent, they have to know their employees’ key characteristics. Until now the industry has preferred to recruit using competencies and task proficiency or specific technical expertise and job aptitude. Passion, sensitivity, team-oriented attitude, emotional self-control, and professional ethics have been identified as characteristics of professionalism within the hospitality industry. What remains unknown are the individual qualities that make a hospitality employee ‘professional’.

Item Type: Article
Additional Information: Copyright (c) 2019 Hospitality Insights. This work is licensed under a Creative Commons Attribution 4.0 International License.
Uncontrolled Keywords: hospitality industry, professionalism, hospitality professional, employability, career
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 22 May 2020 20:21

Actions (login required)

View Item View Item


Downloads per month over past year

View more statistics