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Smart urban tourism destinations at a crossroads: being ‘smart’ and urban are no longer enough

Smart urban tourism destinations at a crossroads: being ‘smart’ and urban are no longer enough

Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X and Seisdedos, Gildo (2020) Smart urban tourism destinations at a crossroads: being ‘smart’ and urban are no longer enough. In: Morrison, Alastair M. ORCID: 0000-0002-0754-1083 and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X, (eds.) The Routledge Handbook of Tourism Cities. The Routledge Handbook series . Routledge, London, UK. ISBN 978-0367199999 (doi:

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Concepts such as smart or smartness have evolved over time from rather narrow technological interpretations in the form of mobile devices to more nuanced applications involving geographical locations (e.g. smart cities, smart tourism destinations). As a result of this, smart places have arisen partly as a result of the widening impact of new and disruptive technologies on the spaces we live in, including cities, regions and countries (Hedlund, 2012; Zygiaris, 2013; Vanolo, 2014). Urban tourism destinations are not immune to these global trends, particularly as regards their strategic positioning (Buhalis and Amaranggana, 2014) to compete for a larger and/or higher value share of the tourism market, regardless of whether their priority is leisure or business. In line with this, the use of information and communication technologies (ICTs) has developed substantially over the last two decades to deliver new experiences for tourists and visitors, while supporting wider automatisation processes (Gretzel, 2011), which remain a common challenge for urban managers and tourism destination managers alike (Hughes and Moscardo, 2019). Key channels for ICTs today include social networks, big data analysis, artificial intelligence, the internet of things (Vicini et al., 2012), sensor equipment and other monitoring and data processing systems (Haubensak, 2011).

Item Type: Book Section
Additional Information: This chapter is Ch. 24 of 40 chapters published in The Routledge Handbook of Tourism Cities. The main aims of The Routledge Handbook of Tourism Cities are to: - Review contemporary issues, trends and challenges in urban tourism and tourism cities. - Present practical approaches and solutions for marketing and branding tourism in urban environments. - Describe key markets for urban tourism. - Elaborate on tourism product development innovations and trends for cities. - Examine the impacts of technology on tourism cities including smart city destination dimensions. - Explore the unique characteristics of marketing and development of urban tourism in different regions of the world.
Uncontrolled Keywords: smart cities, smart tourism destinations, sustainability, tourism, tourism development, smart villages, smart regions, tourism cities, urban tourism, sustainable tourism, resilient cities
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
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Last Modified: 01 Sep 2020 20:52

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