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A case study on performance assessment framework for agile processes

A case study on performance assessment framework for agile processes

Pooley, Alan and Chan, Jin ORCID: 0000-0002-6275-9763 (2020) A case study on performance assessment framework for agile processes. International Journal of Business Performance Management (IJBPM). ISSN 1368-4892 (Print), 1741-5039 (Online) (In Press)

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Abstract

This research investigates the implementation of Agile by an SME in the gig economy, focusing on developing an evaluation framework for performance assessment of the deployment of Agile method. We conceptualise and proposed a performance framework with both tangible and intangible indicators. Then, we test the applicability of the proposed framework through an in-depth case study. The findings suggest that the implementation of the planned Agile tools and processes have an impact on the firm performance as shown in the set of indicators. With Agile implementation, the firm performance was enhanced with an increase in the number of projects won and the increase in turnover, which are the tangible indicators. The intangible indicators, engagement and knowledge management, were also enhanced. But there are some concerns which firm should address.

Item Type: Article
Uncontrolled Keywords: SME, gig economy, performance matrix, project management, agile
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Systems Management & Strategy
Faculty of Business > Networks and Urban Systems Centre (NUSC)
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified: 23 Jan 2020 09:49
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/26718

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