Coulson-Thomas, Colin (2019) The impacts of digital and enabling or disruptive technologies. Management Services Journal, 63 (4). pp. 21-26. ISSN 0307-6768

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Abstract

Attitudes towards digital and enabling or disruptive technologies and perceptions of them can be influenced by previous encounters with them and their impacts upon people and productivity. Objective assessment of emerging technologies can be challenging. Decisions on whether or not to employ them may have to be taken when little authoritative information is available on the experiences of earlier pioneers. Impacts can be helpful or harmful depending upon how and where technologies are used and for what purpose, and this is reflected in contemporary discussions about AI and human-technology interaction. Some applications deskill people while other applications support them. Major investments in new systems can fail to deliver, while modest expenditures can deliver benefits for multiple stakeholders. There are a variety of questions that need to asked if adoptions of contemporary technologies are to harness and enhance the complementary qualities of both people and technology and reflect their respective relative strengths and weaknesses.

Item Type:	Article
Uncontrolled Keywords:	information technology, digital technology, enabling technology, disruptive technology, human resource management, productivity, human-computer interaction, performance improvement, technology investment, AI, perceptions of technology, performance support, complementary technologies, IT investment, information technology investment, investment in technology, deskilling, supporting people, performance support tools, information technology interface, people-technology interface, technology-people interface
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Centre for Work and Employment Research (CREW) Faculty of Business > Centre for Work and Employment Research (CREW) > Leadership & Organisational Behaviour Research Group (LOB) Faculty of Business > Department of Human Resources & Organisational Behaviour
Related URLs:	Organisation
Last Modified:	12 Dec 2019 12:42
URI:	http://gala.gre.ac.uk/id/eprint/26323

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