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Knowledge creation in information technology and tourism research

Knowledge creation in information technology and tourism research

Cai, Wenjie ORCID: 0000-0002-1505-7240 and McKenna, Brad (2020) Knowledge creation in information technology and tourism research. Journal of Travel Research, 60 (4). pp. 912-915. ISSN 0047-2875 (Print), 1552-6763 (Online) (doi:

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We critique Information Technology and Tourism (ITT) research and make recommendations to enhance its theoretical and methodological development. Our recommendations are based on four critiques: 1) ITT is primarily a self-referential research area; 2) ITT is popular with tourism academics, but not in other technology-related disciplines; 3) ITT does not synchronize with its mother discipline of information systems; and 4) ITT is primarily focused on business applications of technology, with limited engagement of theoretical developments in social science. We firstly suggest ITT researchers should engage with wider disciplinary knowledge through their parent fields of Information Systems and Tourism. Secondly, we suggest a shift from the user-centric and over-crowded applied business studies focus of ITT and encourage theorizing IT and tourism in a larger social context critically and reflexively. Thirdly, we encourage academics to develop ITT specific guidance to offer rigorous directions and instructions of theoretical and methodological development.

Item Type: Article
Uncontrolled Keywords: information technology, tourism, knowledge creation, future research, social science
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 20 Aug 2021 08:26

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