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Beyond informality: effectiveness of a new actor for representing call centre workers in Turkey

Beyond informality: effectiveness of a new actor for representing call centre workers in Turkey

Tartanoglu, Safak ORCID: 0000-0002-2858-8606 (2015) Beyond informality: effectiveness of a new actor for representing call centre workers in Turkey. Industrial Relations Journal, 46 (5-6). pp. 381-397. ISSN 0019-8692 (Print), 1468-2338 (Online) (doi:https://doi.org/10.1111/irj.12108)

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Abstract

This article explores the organisational dynamics of the ‘Association of Call Centre Workers’ and aims to discover the effectiveness and sustainability of it as a new actor for representing the interests of call centre workers in Turkey. While traditional trade unions have fundamental problems such as efficacy and representation of various worker groups in changing workplaces, in the Turkish context, they have additional difficulties based on structural and legal constraints. Call centre workers seldom utilise the formal representation channels because of these and some other individual reasons such as a lack of information about their rights and labour movements. Moving from the importance of analysing the informal worker organisational dynamics in the case of a new trade union for call centre workers, the emphasis of the research is on the ability of the Association to develop a form of resistance and representation for the previously unrepresented.

Item Type: Article
Uncontrolled Keywords: call centres, worker resistance, worker representation, non-trade union worker organisations.
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Centre for Work and Employment Research (CREW)
Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified: 11 Feb 2020 10:29
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/25786

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