Mann, Robin, Adebanjo, Dotun ORCID: 0000-0003-4845-9411, Abbas, Ahmed, El Kahlout, Zeyad Mohammad, Al Nuseirat, Ahmad Abdullah and Al Neaimi, Hazza Khalfan (2020) An analysis of a benchmarking initiative to help government entities to learn from best practices - the 'Dubai We Learn' initiative. International Journal of Excellence in Government, 2 (1). pp. 2-23. ISSN 2516-4384 (doi:https://doi.org/10.1108/IJEG-11-2018-0006)

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Abstract

Purpose: Benchmarking has been recognised as one of the most widely adopted business improvement tools. Whilst there have been many independent benchmarking studies comparing the practices and performance of public sector organisations, there has been little research on initiatives that involve coordinating multiple benchmarking projects within public sector organisations or report on the practices implemented and results from benchmarking projects. This research will be of interest to centralised authorities wishing to encourage and assist multiple organisations in undertaking benchmarking projects.

Design: The study adopts a case study methodology. Data was collected on the coordinating mechanisms and the experiences of the individual organisations over a one-year period.

Findings: The findings show successful results (financial and non-financial) across all 13 benchmarking projects thus indicating the success of a coordinated approach to managing multiple projects. The study concluded by recommending a six-stage process for coordinating multiple benchmarking projects.

Originality: This research gives new insights into the application and benefits from benchmarking due to the open access the research team had to the ‘Dubai We Learn’ initiative. To the authors’ knowledge the research was unique in being able to report accurately on the outcome of 13 benchmarking projects with all projects using the TRADE benchmarking methodology.

Item Type:	Article
Uncontrolled Keywords:	benchmarking, public sector, Dubai, benchmarking models, TRADE
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Systems Management & Strategy Faculty of Business > Networks and Urban Systems Centre (NUSC) Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified:	07 Jul 2022 14:36
URI:	http://gala.gre.ac.uk/id/eprint/25264

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