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Smart city communication via social media: analysing residents’ and visitors’ engagement

Smart city communication via social media: analysing residents’ and visitors’ engagement

Molinillo, Sebastian, Anaya-Sánchez, Rafael, Morrison, Alastair M. and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2019) Smart city communication via social media: analysing residents’ and visitors’ engagement. Cities, 94. pp. 247-255. ISSN 0264-2751 (doi:https://doi.org/10.1016/j.cities.2019.06.003)

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Abstract

This research applies a unique conceptual model and methodology incorporating popularity, commitment, and virality to measure the social media engagement with residents and visitors of smart cities and how they communicate ‘smart’ elements and their brands. Digital content analysis was applied to a sample of ten Spanish smart cities (including Barcelona, Bilbao, Madrid, Seville and Valencia, among others), with measurable and quantifiable elements of engagement (e.g., likes, shares and comments). The smart cities analysed achieved acceptable, but rudimentary, levels of engagement via social media using Facebook, Twitter and Instagram. However, they displayed weaknesses related to their image and branding as well as the effectiveness with which they communicated their smart characteristics. The main implication of this research is that these Spanish smart cities have considerable scope to improve their use of social media to enhance their communications and branding. Greater emphasis is required on delivering emotional (affective) messages and a higher priority needs to be given to business and business event travellers and those visiting friends and relatives.

Item Type: Article
Uncontrolled Keywords: Smart cities, social media, engagement, city branding, user-generated content (UGC)
Subjects: H Social Sciences > H Social Sciences (General)
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 21 Jun 2019 12:16
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/24643

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