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Complicating factors in performance and productivity assessment

Complicating factors in performance and productivity assessment

Coulson-Thomas, Colin (2018) Complicating factors in performance and productivity assessment. Management Services Journal, 62 (4). pp. 41-44. ISSN 0307-6768

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Abstract

Management services professionals use a variety of methodologies, tools and techniques to improve productivity, performance and quality, according to what they feel is relevant in a particular situation and context. As the latter change and new and inter-related factors emerge, our view of what is helpful and relevant may also need to adapt to new requirements and priorities. Past approaches may need to be questioned, the scope of performance and productivity studies reviewed, missing elements avoided, and account taken of disruptive and/or enabling technologies, trends and external developments, complicating factors and management and governance arrangements. Required responses need to be determined such as urgent action to develop or acquire multi-disciplinary and complex and inter-related problem solving competences, and the use of more multi-disciplinary, multi-location and multi-organisational working parties and project and programme groups and teams. More systems thinking is required in corporate boardrooms, certain fundamental reviews are required and many boards need to question whether they and their organisations are equipped for the analysis and understanding of complex and interdependent issues.

Item Type: Article
Additional Information: Management Services is the quarterly journal of the Institute of Management Services.
Uncontrolled Keywords: Management services, Management, Management methodologies, tools and techniques, Productivity, Improvement, Performance, Quality, Situation and context, Inter-related factors, New requirements, Past approaches, Performance and productivity studies, Missing elements, Disruptive technologies, Trends and external developments, Complicating factors, Management and governance arrangements. Multi-disciplinary competences, Complex and inter-related problem solving competences, Multi-disciplinary, multi-location and multi-organisational working parties and project and programme groups and teams. Systems thinking, Boards of directors, Directors, Corporate boardrooms, Complex problem analysis, Understanding complex and interdependent issues, Leadership in changing times
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Human Resources & Organisational Behaviour
Faculty of Business > Leadership & Organisational Behaviour Research Group (LOB)
Related URLs:
Last Modified: 17 Jan 2019 15:25
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/22451

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