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‘Supply chain capitalism’: exploring job quality for delivery workers in the UK

‘Supply chain capitalism’: exploring job quality for delivery workers in the UK

Newsome, Kirsty, Moore, Sian and Ross, Cilla (2018) ‘Supply chain capitalism’: exploring job quality for delivery workers in the UK. In: Isidorsson, Tommy and Kubisa, Julia, (eds.) Job Quality in an Era of Flexibility: Experiences in a European Context. Routledge Studies in Employment Relations . Routledge, Abingdon, Oxon, pp. 81-98. ISBN 978-1138561595

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The focus of this chapter is to explore the dynamics and impact of supply chain capitalism upon the job quality and work quality (Muñoz de Bustillo, Fernández-Macías and Antón, 2009) of parcel delivery workers in the UK. While Muñoz de Bustillo’s focus is upon work quality and employment quality, the chapter focuses not just on directly employed workers, but also on dependent self-employment and the apparent extraction of parcel delivery workers from an employment relationship – we thus formally refer to ‘job’ rather than ‘employment quality’. However, the data presented in the chapter exposes the fiction of ‘self-employment’ in parcel delivery, promoting further consideration of contractual arrangements as a measure of jobquality. It necessarily invokes the UK’s institutional support for dependent self-employment, although this has been the subject of legal contestation over worker rights (Behring and Harvey, 2015).

Item Type: Book Section
Additional Information: Chapter 5.
Uncontrolled Keywords: supply chain capitalism, job quality, work quality, parcel delivery workers
Subjects: H Social Sciences > HD Industries. Land use. Labor
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Human Resources & Organisational Behaviour
Related URLs:
Last Modified: 08 Oct 2018 16:36
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
Selected for REF2021: None

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