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Technology enabled information services use in tourism: an ethnographic study of Chinese backpackers

Technology enabled information services use in tourism: an ethnographic study of Chinese backpackers

McKenna, Brad, Cai, Wenjie ORCID: 0000-0002-1505-7240 and Tuunanen, Tuure (2018) Technology enabled information services use in tourism: an ethnographic study of Chinese backpackers. Pacific Asia Journal of the Association for Information Systems, 10 (4). pp. 37-64. ISSN 1943-7536 (Print), 1943-7544 (Online) (doi:https://doi.org/10.17705/1PAIS.10402)

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Abstract

The purpose of this paper is to investigate the previously unexplored theoretical relationship between technology enabled information services (TEIS) and the value created by the use of such services. This paper presents a mixed virtual and multi-sited ethnography to provide a thick description of Chinese backpackers (CBs) use of TEIS. Participant observations and interviews of CBs in three different journeys within Europe were undertaken. Our findings illustrate that additional usage values occur when TEIS are used in a tourism context. Social influences and technical infrastructure play a stronger role than previous research presented. The study contributes to the literature by 1) providing a theoretical understanding of tourists’ TEIS use; 2) documenting a study of a complete package of technologies used by CBs, and 3) proposing a research model which can be used for studying different TEIS use behaviour/patterns, and also in the design of TEIS for specific contexts.

Item Type: Article
Uncontrolled Keywords: ethnography, qualitative, Chinese backpacker, technology, IT service
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Related URLs:
Last Modified: 25 Apr 2019 17:06
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: GREAT 2
URI: http://gala.gre.ac.uk/id/eprint/21555

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