Skip navigation

Empowerment and human resource management in tourism

Empowerment and human resource management in tourism

Kokkranikal, Jithendran ORCID: 0000-0003-0103-562X, Wilson, Jonathan, Cronje, Paul and Radhakrishnan, Nitin (2018) Empowerment and human resource management in tourism. Strategic Management in Tourism. CABI Tourism Texts . CABI Publishing, Wallingford, pp. 118-141. ISBN 978-1786390240

[img] PDF (Proof Copy of Book Chapter)
20053 KOKKRANIKAL_Empowerement_and_Human_Resource_Management_2018.pdf - Published Version
Restricted to Registered users only

Download (744kB) | Request a copy

Abstract

This book chapter discusses the importance of human resources and empowerment of employees in a service industry such as tourism. It discusses the concept of employee empowerment, barriers to and methods of employee empowerment and the importance of employee empowerment in tourism.

Item Type: Book Section
Uncontrolled Keywords: empowerment, human resource, tourism, service industry
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Last Modified: 17 May 2019 06:27
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: GREAT d
Selected for GREAT 2019: GREAT 2
URI: http://gala.gre.ac.uk/id/eprint/20053

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics