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Empowerment and human resource management in tourism

Empowerment and human resource management in tourism

Kokkranikal, Jithendran ORCID: 0000-0003-0103-562X, Wilson, Jonathan, Cronje, Paul and Radhakrishnan, Nitin (2018) Empowerment and human resource management in tourism. Strategic Management in Tourism. CABI Tourism Texts . CABI Publishing, Wallingford, pp. 118-141. ISBN 978-1786390240

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This book chapter discusses the importance of human resources and empowerment of employees in a service industry such as tourism. It discusses the concept of employee empowerment, barriers to and methods of employee empowerment and the importance of employee empowerment in tourism.

Item Type: Book Section
Uncontrolled Keywords: empowerment, human resource, tourism, service industry
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Last Modified: 17 May 2019 06:27

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