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Service needs of the UK armed forces community

Service needs of the UK armed forces community

Yassim, Mazia ORCID: 0000-0001-8835-7036 (2015) Service needs of the UK armed forces community. In: Social Business Conference, May 2015, Andalou.

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Public awareness and interest in the UK armed forces has increased over the years as a result of their involvement in various conflict situations. Research has also identified the increasing support and services that the armed forces community needs, including mental wellbeing and transition to civilian life. The voluntary sector has played a key role in providing support and services for the armed forces community in the UK. Gaining a more in-depth understanding of the armed forces community and their needs would help the various service charities to plan and deliver their services as well as promote themselves more effectively. The purpose of this research was to understand and identify the service needs of one cohort of the UK armed forces - officers and their families. Qualitative, in-depth interviews of case workers and beneficiaries of a service charity working with officers and their families were carried out, as well as observations and discussions with various service charities and attendees of veterans outreach services. Thematic analysis of the interviews, observations and discussion notes helped identify eight specific service needs that are important to the officers and their families.

Item Type: Conference or Conference Paper (Paper)
Uncontrolled Keywords: service needs, niche community
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Last Modified: 12 Nov 2019 13:04

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