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Consumer information services in intercultural tourism: An ethnographic study of Chinese outbound backpackers

Consumer information services in intercultural tourism: An ethnographic study of Chinese outbound backpackers

McKenna, Brad, Cai, Wenjie ORCID: 0000-0002-1505-7240 and Tuunanen, Tuure (2017) Consumer information services in intercultural tourism: An ethnographic study of Chinese outbound backpackers. In: Proceedings of the 50th Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences (HICSS), pp. 1237-1246. ISBN 978-0-9981331-0-2 (doi:https://doi.org/10.24251/HICSS.2017.148)

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Abstract

This paper reports the findings of an ethnographic study of Chinese outbound backpackers’ use and adoption of consumer information services (CIS) in an intercultural tourism setting. We apply McKenna et al.’s research model of consumers’ adoption of information services as the analytical lens for the interpretive qualitative study. The data gathering was conducted in four different countries. The findings of the study confirm linkages between four information service types and the use and adoption of CIS. The study also found that service types are more diversely linked than the earlier studies have predicted and therefore we propose a revised research model, which can be used for studying different CIS usage behaviour/patterns, but also to design of CIS for specific contexts.

Item Type: Conference Proceedings
Title of Proceedings: Proceedings of the 50th Hawaii International Conference on System Sciences
Uncontrolled Keywords: consumer information services, Chinese backpackers, mobile ethnography, information technology, digital tourism
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Marketing, Events & Tourism
Faculty of Business > Tourism Research Centre
Last Modified: 19 Jun 2019 14:16
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: GREAT d
Selected for GREAT 2019: GREAT 6
URI: http://gala.gre.ac.uk/id/eprint/18991

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