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The electronic monitoring of care work—The redefinition of paid working time

The electronic monitoring of care work—The redefinition of paid working time

Moore, Sian and Hayes, L.J.B. (2017) The electronic monitoring of care work—The redefinition of paid working time. In: Moore, Phoebe, Upchurch, Martin and Whittaker, Xanthe, (eds.) Humans and Machines at Work. Dynamics of Virtual Work . Palgrave Macmillan, pp. 101-124. ISBN 978-3319582313 (doi:https://doi.org/10.1007/978-3-319-58232-0_5)

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Abstract

This chapter explores the electronic monitoring (EM) of homecare in the context of the local authority commissioning process as defined by public sector budget cuts. It focusses upon the perceived function of the technology from the perspective of the supplier and commissioners and the experience of monitoring from the perspective of care providers and homecare workers themselves. This account embeds EM in the employment relationship. It considers the way that EM facilitates the commissioning of homecare work on the basis of ‘contact time’ only, reconfiguring paid and unpaid working time and redefining homecare workers’ labour in both quantitative and qualitative terms.

Item Type: Book Section
Uncontrolled Keywords: Electronic monitoring; Care work, Local Authority; Budget cuts
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified: 04 May 2018 11:01
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: GREAT b
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/18093

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