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Addressing the Productivity Challenge and Ensuring a Future for Management Services

Addressing the Productivity Challenge and Ensuring a Future for Management Services

Coulson-Thomas, Colin (2017) Addressing the Productivity Challenge and Ensuring a Future for Management Services. In: Annual General Meeting of the Institute of Management Services, 20th October, 2017, Garrick Suite of The George Hotel, Bird Street, Lichfield.

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Abstract

Certain accelerating developments have implications for productivity improvement and other management services professionals and their approaches and tools. New and interdisciplinary approaches are required as less work is undertaken by people. Perspectives need to enbrace networks and supply and value chains and combinations of people, robots and other machines, AI and other software and digital and disruptive technologies.

Stagnating UK productivity raises questions concerning its causes and measurement. Many practitioners have extensive experience of how to improve the productivity of work-groups and teams in certain situations. Increasingly, the challenge is to examine how people, machines and digital technologies can best work together in new contexts and as business models change.

Changes of priority, response and approach are suggested. Evidence presented in three related research reports suggest applications of performance support can simultaneously deliver multiple objectives and benefit organisations, people and the environment. More flexible tools and adaptable approaches could give the management services community a renewed rationale and purpose.

Item Type: Conference or Conference Paper (Speech)
Additional Information: Honorary Fellowship acceptance speech and address by Prof. Colin Coulson-Thomas, delivered on the morning of 20th October, 2017 at the Annual General Meeting of the Institute of Management Services which was held in the Garrick Suite of The George Hotel, Bird Street, Lichfield.
Uncontrolled Keywords: Productivity, Management Services, Work Study, Nature of Work, Performance, Productivity improvement, Performance improvement, Tools, Support tools, Stagnant productivity, Performance support, Automation, Robotics, AI, Problem solving, Performance support tools, Interdisciplinary approaches
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Centre for Work and Employment Research (CREW) > Leadership & Organisational Behaviour Research Group (LOB)
Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified: 11 Jun 2019 11:04
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/17941

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