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Shared Services – Setting unrealistic expectations

Shared Services – Setting unrealistic expectations

Yurchenko, Yuliya and Lethbridge, Jane ORCID: 0000-0002-0094-9967 (2014) Shared Services – Setting unrealistic expectations. [Working Paper]

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This report was commissioned by PCS in February 2014 to inform campaigns against the outsourcing of services in the Ministry of Justice. It has been almost a decade since central government started to outsource shared services. This experience should be used to inform future decisions about shared service outsourcing. This report presents some of the evidence about the extent to which shared services can save on costs.

This report is in six sections:
1. Overview of shared services and UK government policy;
2. Lack of savings;
3. Problems faced by individual departments;
4. Alternative approaches;
5. Local level;
6. Conclusion.

Item Type: Working Paper
Additional Information: Commissioned by the Public and Commercial Services Union
Uncontrolled Keywords: Shared services, Privatisation, Public services, UK public services, UK
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Department of International Business & Economics
Last Modified: 17 May 2019 14:00

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