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The Antecedents of Service Innovation and Its Impacts on Manufacturing Firms’ Performance

The Antecedents of Service Innovation and Its Impacts on Manufacturing Firms’ Performance

Lin, Yong ORCID: 0000-0001-7118-2946, Luo, Jing, Ieromonachou, Petros ORCID: 0000-0002-5842-9585 and Zhou, Li ORCID: 0000-0001-7132-5935 (2015) The Antecedents of Service Innovation and Its Impacts on Manufacturing Firms’ Performance. In: Proceedings of the 22nd International Annual EurOMA Conference. EUROMA, Neuchâtel, Switzerland, pp. 1-10.

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Abstract

Service innovation becomes a strategic source of competitive advantage to companies in manufacturing sectors. However, despite extensive researches on it, many manufacturing firms are still struggling with it due to lack of insights provided to them. The purpose of the study is to provide insights into the nature of service innovation in the manufacturing context, by testing its antecedents and its impacts on firm performance. An empirical research with an online survey was conducted with manufacturers in China. The results indicate that service innovation has a positive influence on firm performance. All three factors have positive impacts on service innovation.

Item Type: Conference Proceedings
Title of Proceedings: Proceedings of the 22nd International Annual EurOMA Conference
Additional Information: EurOMA Conference, June 26 - July 1 2015, Neuchâtel, Switzerland.
Uncontrolled Keywords: Service Innovation, Firm Performance, Manufacturing Sector
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Systems Management & Strategy
Faculty of Business > Supply Chain Management Research Group
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified: 14 Oct 2016 09:37
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/14747

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