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Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations

Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations

Shantz, Amanda and Booth, Jonathan E. (2014) Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations. Human Relations, 67 (12). pp. 1439-1465. ISSN 0018-7267 (Print), 1741-282X (Online) (doi:https://doi.org/10.1177/0018726713519280)

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Abstract

Despite the growing number and importance of service occupations, we know little about how jobholders’ perceptions of societal stigmas of service jobs influence their identification with and attitudes towards work. The present study presents a framework that accords key roles to research on occupational stigma consciousness and the verification of employees’ self-views (i.e. core self-evaluations) to understand employees’ responses to occupational stigmatization. Survey responses from call center employees revealed a negative relationship between occupational stigma consciousness and occupational identification and work meaningfulness and a positive relationship between occupational stigma consciousness and organizational production deviant behaviors for employees who have a positive self-view. Opposite patterns of results surfaced for employees who have a lower positive self-view.

Item Type: Article
Uncontrolled Keywords: Occupational stigma consciousness, core self-evaluations, occupational identification, work meaningfulness, organizational production deviant behaviors
Faculty / Department / Research Group: Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified: 22 Mar 2017 06:40
Selected for GREAT 2016: None
Selected for GREAT 2017: GREAT a
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/14281

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