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Short and long-term effects of relational ambivalence with managers on employee citizenship behavior

Short and long-term effects of relational ambivalence with managers on employee citizenship behavior

Ingram, Kyle (2013) Short and long-term effects of relational ambivalence with managers on employee citizenship behavior. In: Meeting Abstract Supplement. Academy of Management Proceedings, 1 (13202). Academy of Management. ISSN 0065-0668 (Print), 2151-6561 (Online) (doi:https://doi.org/10.5465/AMBPP.2013.13202abstract)

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Abstract

Ambivalence is thought to exist in nearly all types of relationships (Coser, 1966), yet its existence within employee-manager relationships has never been recognized. Indeed, studies examining relationships with managers have primarily theorized about those of the high quality or low quality sort and have ignored ambivalent relationships altogether. This paper provides one of the first attempts to include the concept of ambivalence within employee-manager relationships. In doing so, it attempts to improve our understanding of the employee-manager relationship by utilizing theories developed by attitude research as well as cognitive psychology (e.g., Kaplan, 1972; Thompson et al., 1995; Fincham & Linfield, 1997; Carver & Scheier, 1998). By use of a 10-day diary study and a 6-week longitudinal design, I demonstrate that relational ambivalence is a distinct relational framework and uncover differences in its short-term and long-term impact on employee organizational citizenship behaviors (OCBs). More specifically, relational ambivalence was positively related to OCBs in the short-term and negatively related to OCBs in the long-term. In addition, I reveal how job control increases the chance for ambivalent employees to withdraw OCBs specifically directed toward managers in the long-term.

Item Type: Conference Proceedings
Title of Proceedings: Meeting Abstract Supplement
Additional Information: [1] Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder’s express written permission. However, users may print, download, or email articles for individual use.
Uncontrolled Keywords: relational ambivalence, employee-manager relationship, organizational citizenship behavior
Subjects: B Philosophy. Psychology. Religion > BF Psychology
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of Human Resources & Organisational Behaviour
Related URLs:
Last Modified: 07 Aug 2018 10:19
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/13286

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