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Evaluating the training requirements of ERPII implementations

Evaluating the training requirements of ERPII implementations

Norton, Andrew, Coulson-Thomas, Yvette, Coulson-Thomas, Colin and Ashurst, Colin (2012) Evaluating the training requirements of ERPII implementations. In: UK Academy for Information Systems Conference Proceedings 2012. United Kingdom Academy for Information Systems (UKAIS), Oxford, UK.

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Abstract

Underinvestment in training during ERPII implementations is having a significant impact upon benefits realisation. There is a lack of research covering the training requirements of customer facing organisations implementing ERPII. Literature shows that training attracts the smallest proportion of the implementation budget. However, the current research highlights the critical role training plays in these systems and that pre- and post-implementation training should not be underestimated for the full benefits of the system to be realised. This paper presents nine CSFs required for ERPII implementation in customer facing organisations and outlines recommendations for tackling each. A case study was undertaken to identify resource allocation during the implementation lifecycle and training guidelines were prepared following in-depth interviews with client and supplier consultant practitioners.

Item Type: Conference Proceedings
Title of Proceedings: UK Academy for Information Systems Conference Proceedings 2012
Additional Information: [1] Paper presented at UKAIS 2012: UKAIS 2012 International Conference, held 26-28 March 2012, New College, Oxford, UK. [2] Recommended Citation: Norton, Andrew; Coulson-Thomas, Yvette; Coulson-Thomas, Colin; and Ashurst, Colin, "Evaluating The Training Requirements Of ERPII Implementations" (2012). UK Academy for Information Systems Conference Proceedings 2012. Paper 29. http://aisel.aisnet.org/ukais2012/29
Uncontrolled Keywords: evaluation, training requirements, ERPII implementation
Subjects: Q Science > QA Mathematics > QA76 Computer software
Faculty / Department / Research Group: Faculty of Business
Related URLs:
Last Modified: 14 Oct 2016 09:28
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/12077

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