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Designing interactive systems to encourage empathy between users

Designing interactive systems to encourage empathy between users

Coulton, Paul, Huck, Jonny, Hudson-Smith, Andrew, Barthel, Ralph, Panagiotis, Mavros, Roberts, Jennifer and Powell, Philip (2014) Designing interactive systems to encourage empathy between users. In: Proceedings of the 2014 companion publication on Designing interactive systems. ACM, pp. 13-16. ISBN 978-1450329033 (doi:https://doi.org/10.1145/2598784.2602770)

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Abstract

An oft-cited criticism of our increasingly online world is that text based communications still dominate, offering limited opportunity for the development of empathy between users and possibly encouraging more critical and confrontational interactions. Whilst there are a wide range of design methods that enable designers to develop empathy for the potential users of their products or services, there are none aimed at helping designers to create systems that actively encourage the development of empathy between those users. In this research we discuss why we believe there is a need to design systems that facilitate empathy and how designers may approach such a challenge, using the example of a digital prayer candle system developed with a church community.

Item Type: Conference Proceedings
Title of Proceedings: Proceedings of the 2014 companion publication on Designing interactive systems
Uncontrolled Keywords: Empathy, design, digital empathy, internet of things
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Faculty / Department / Research Group: Faculty of Architecture, Computing & Humanities
Faculty of Architecture, Computing & Humanities > Department of Computing & Information Systems
Last Modified: 12 Jul 2019 09:25
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
Selected for GREAT 2019: None
URI: http://gala.gre.ac.uk/id/eprint/11565

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