Ali, Mahmood, Xie, Ying and Cullinane, Joanna (2013) A decision support system for ERP implementation in small and medium-sized enterprises. In: Cruz-Cunha, Maria Manuela, Varajão, João and Trigo, Antonio, (eds.) Sociotechnical Enterprise Information Systems Design and Integration. IGI Global, Hershey, PA, USA, pp. 97-121. ISBN 9781466636644, ISBN10: 1466636645, EISBN13: 9781466636651 (doi:https://doi.org/10.4018/978-1-4666-3664-4.ch007)

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Abstract

This study investigates the implementation of Enterprise Resource Planning (ERP) systems in Small and Medium-Sized Enterprises (SMEs) and the role played by certain Critical Success Factors (CSFs) in implementation. Based on primary data collected, the relationship between the variables of time, cost, and achievement is formulated for each CSF. A simulation model based Decision Support Systems (DSS) is developed to assist resource allocations in ERP implementation, such as time and budget allocated to address each CSF. The DSS also facilitates making decisions to achieve more desired performance, measured by higher achievement, lower cost, and shorter implementation time. By drawing upon this model, the authors forecast how SME can better utilise and prioritise different CSFs and resources by choosing the best implementation strategy before real life implementation, thus saving time and money.

Item Type:	Book Section
Additional Information:	[1] Chapter 7. [2] ISBN 9781466636644 (Hardback),ISBN 9781466636651 (eBook).
Uncontrolled Keywords:	decision support system, ERP implementation, small and medium-sized enterprises, SMEs
Subjects:	H Social Sciences > HE Transportation and Communications H Social Sciences > HF Commerce
Pre-2014 Departments:	School of Business
Related URLs:	Publisher
Last Modified:	14 Oct 2016 09:27
URI:	http://gala.gre.ac.uk/id/eprint/11464

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