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An evaluation of quality culture problems in UK companies

An evaluation of quality culture problems in UK companies

Adebanjo, Dotun ORCID: 0000-0003-4845-9411 and Kehoe, Dennis (1998) An evaluation of quality culture problems in UK companies. International Journal of Quality Science, 3 (3). pp. 275-286. ISSN 1359-8538 (doi:

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Although cultural change is recognised as important to total quality improvement, many manufacturing companies fail to achieve the level of change desired. One primary reason for this is the inability to fully understand where their problems lie and the nature of these problems. Research was undertaken into seven elements of quality culture - senior management leadership, employee involvement and empowerment, supplier partnership, customer focus, teamwork, effect of chief executive and open corporate culture. Questionnaires and structured interviews in 166 UK manufacturing companies provided the required information on cultural change problems. An evaluation of cultural problems and the targeting of areas for change was better understood from the survey results.

Item Type: Article
Uncontrolled Keywords: corporate culture, organizational change, quality culture, United Kingdom
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business > Department of Systems Management & Strategy
Related URLs:
Last Modified: 14 Oct 2016 09:26

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