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An investigation of quality culture development in UK industry

An investigation of quality culture development in UK industry

Adebanjo, Dotun ORCID: 0000-0003-4845-9411 and Kehoe, Dennis (1999) An investigation of quality culture development in UK industry. International Journal of Operations & Production Management, 19 (7). pp. 633-650. ISSN 0144-3577 (doi:

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Describes results of research at the University of Liverpool into the level of quality culture development in UK manufacturing industries. The study identified the important factors that influence the development of a culture that complements total quality implementation. These factors are the basis for the development of a framework to assist in culture change. The research approach consisted of a questionnaire survey and structured interviews in industrial organisations to examine development in the identified areas of quality culture – senior management leadership, employee involvement and empowerment, customer focus, supplier partnership, teamwork, effect of CEO and open corporate culture. The research results provide an understanding of the vital relationships between quality culture and the activities undertaken by organisations, and serve as a guide for the development of a much desired but often elusive organisational culture.

Item Type: Article
Uncontrolled Keywords: manufacturing, organizational change, quality management, United Kingdom
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business > Department of Systems Management & Strategy
Related URLs:
Last Modified: 14 Oct 2016 09:26

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