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Revisiting quality management and performance

Revisiting quality management and performance

Laosirihongthong, Tritos, Teh, Pei-Lee and Adebanjo, Dotun ORCID: 0000-0003-4845-9411 (2013) Revisiting quality management and performance. Industrial Management & Data Systems, 113 (7). pp. 990-1006. ISSN 0263-5577 (doi:

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Purpose – The purpose of this study is to examine the relationship between quality management practices as well as their impact on organisational performance in the ASEAN regional context.

Design/methodology/approach – A sample of 115 data collected from automotive parts/components manufacturing companies in five ASEAN countries (Indonesia, Malaysia, Philippines, Thailand, and Vietnam) was used to test the proposed research hypotheses. A two-step modelling approach was employed to model the data by using structural equation modelling (SEM).

Findings – Leadership of the organisations tend to focus on their external (customers and suppliers) rather than internal (employees) partners. The result of this study also suggests that tier 1 suppliers of the automotive industry in ASEAN considered quality information and supplier relationship instead of people management, as the drivers of process management.

Research limitations/implications – The study was limited to a single industry. The study did not consider some aspects culture in its investigation.

Practical implications – The results of this study clarify differences in how quality is managed in an emerging region when compared to previous studies in developed countries.

Originality/value – This study is the first attempt to explore quality management implementation in a specific sector in the ASEAN region.

Item Type: Article
Additional Information: [1] Citation: Tritos Laosirihongthong, Pei-Lee Teh, Dotun Adebanjo, (2013) "Revisiting quality management and performance", Industrial Management & Data Systems, Vol. 113 Iss: 7, pp.990 - 1006. URL: [2] This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (please insert the web address here). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords: ASEAN, automotive industry, performance, quality management
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HE Transportation and Communications
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business > Department of Systems Management & Strategy
Related URLs:
Last Modified: 14 Oct 2016 09:25

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