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New technologies and performance support

New technologies and performance support

Coulson-Thomas, Colin (2013) New technologies and performance support. Human Resource Management International Digest, 21 (3). pp. 30-32. ISSN 0967-0734 (doi:

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Purpose – This paper aims to discuss the impact new technology has had on performance support.

Design/methodology/approach – The paper reports the findings from a five-year investigation into methods of improving performance in the workplace.

Findings – HR applications of performance support offer significant advantages over general initiatives, e-learning and face-to-face approaches to training and mentoring. Creating a shared understanding of HR and other policies, procedures and rules can present particular problems, particularly in diversified organizations when components have different histories and practices.

Originality/value – This article draws upon the findings of an investigation, which examined widely adopted approaches to improving performance with a view to identifying the most cost-effective options. The investigation suggests “new management” is needed, requiring a shift of emphasis from top-down direction and motivation to the provision of bottom-up support.

Item Type: Article
Uncontrolled Keywords: performance support, new management, support tools, affordable approaches, human resources, decision support systems, human resource management, human resource strategies
Subjects: H Social Sciences > HD Industries. Land use. Labor
Faculty / School / Research Centre / Research Group: Faculty of Business > Department of Human Resources & Organisational Behaviour
Related URLs:
Last Modified: 14 Oct 2016 09:24

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