Article

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:https://doi.org/10.1111/jocn.12770)

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: 0000-0003-0742-1193 , Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:https://doi.org/10.1177/1363459314567791)