Items where Author is "Elston, Mary Ann"
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call centres
Smith, Chris, Valsecchi, Raffaella, Mueller, Frank, Elston, Mary Ann and Gabe, Jonathan (2006) New knowledge and new constraints: the case of NHS Direct. In: The First International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 1), 20-22 Mar 2006, University of Warwick, UK. (Unpublished)
health advisory service
Smith, Chris, Valsecchi, Raffaella, Mueller, Frank, Elston, Mary Ann and Gabe, Jonathan (2006) New knowledge and new constraints: the case of NHS Direct. In: The First International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 1), 20-22 Mar 2006, University of Warwick, UK. (Unpublished)
NHS Direct
Smith, Chris, Valsecchi, Raffaella, Mueller, Frank, Elston, Mary Ann and Gabe, Jonathan (2006) New knowledge and new constraints: the case of NHS Direct. In: The First International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 1), 20-22 Mar 2006, University of Warwick, UK. (Unpublished)
tele-nursing
Smith, Chris, Valsecchi, Raffaella, Mueller, Frank, Elston, Mary Ann and Gabe, Jonathan (2006) New knowledge and new constraints: the case of NHS Direct. In: The First International Conference on Organizational Learning, Knowledge and Capabilities (OLKC 1), 20-22 Mar 2006, University of Warwick, UK. (Unpublished)