Krolikowska, Ewa ORCID: 0000-0002-0739-2110 (2014) Can attachment theory explain why social bonds develop in business relationships? An exploratory study of professional service providers. In: ICRM 2014 Sustainable relationships: myth or reality? Newcastle University Business School, pp. 98-106.

Preview

PDF (ICRM 2014 Conference Proceedings) icrm_2014_proceedings.pdf - Published Version Download (8MB)

Abstract

Social bonds have been found to lead to beneficial outcomes such as loyalty in business relationships but how and why these bonds develop has not been fully explored. Attachment theory has been widely used to explain how people form personal attachments but its use in the context of business relationships has been limited so far. Thirty in-depth interviews were conducted using a phenomenological approach to explore whether attachment theory can explain how social bonds develop in professional service provider-client relationships. The findings give some interesting insights into bonding and attachment from the experiences of professional service providers and form the basis of some important managerial implications.

Item Type:	Conference Proceedings
Title of Proceedings:	ICRM 2014 Sustainable relationships: myth or reality?
Uncontrolled Keywords:	social bonds, attachment, business relationships, professional services,
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Marketing, Events & Tourism Faculty of Business
Related URLs:	Publisher
Last Modified:	04 Sep 2020 17:42
URI:	http://gala.gre.ac.uk/id/eprint/12151

Actions (login required)

View Item

Downloads