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Cultural diversity in hospitality work: a comparative study of peripheral locations in the United Kingdom

Cultural diversity in hospitality work: a comparative study of peripheral locations in the United Kingdom

Baum, Tom, Devine, Frances, Dutton, Eli, Hearns, Niamh, Karimi, Shamim and Kokkranikal, Jithendran (2007) Cultural diversity in hospitality work: a comparative study of peripheral locations in the United Kingdom. In: CAUTHE 2007: Tourism – Past Achievements, Future Challenges, University of Technology Sydney. University of Technology Sydney, Sydney, N.S.W., Australia, pp. 966-978. ISBN 9780646469980

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Abstract

International workers are a growing category of employees in the hospitality industry of peripheral regions of the United Kingdom. The retention and skills shortages of the industry are significant factors in facilitating this increase. Thus, international workers are an important new source of labour for the hospitality industry, but providing an appropriate working, developmental and living environment for these employees is a challenge for the sector. While labour migration in the hospitality sector is by no means a new phenomenon within major urban centres in Australia, Europe and north America, recent trends in Ireland as well as in Scotland and the English Lake District point to the recruitment of international workers to positions in peripheral locations, representing a significant new development in work but also social relations and integration terms. Little is known, however, about the background (educational, professional, demographic) of people choosing to move to Northern Ireland, the Lake District and Scotland to take up work in the hospitality industry. This paper sets out to answer some of the “unknowns” - including nationality, other demographic characteristics, educational, employment; economic background and motivation in choosing to work in the hospitality sectors of these three locations. The paper draws on data collected through in-depth surveys of migrant workers in hotels in these peripheral locations. The findings focus on issues of recruitment and selection of international workers; their work-related and social integration within the workforce and the wider community; aspirations for training and development among international employees; and insights into the futures that migrant workers see for themselves.

Item Type: Conference Proceedings
Title of Proceedings: CAUTHE 2007: Tourism – Past Achievements, Future Challenges, University of Technology Sydney
Additional Information: [1] Paper presented at the 17th Council for Australian University Tourism and Hospitality Education's (CAUTHE) annual conference, titled 'Tourism: Past Achievements, Future Challenges, hosted by the University of Technology, Sydney, and the University of New South Wales, Sydney, Australia, held 11-14 February 2007.
Uncontrolled Keywords: migrant labor, benchmarking, hospitality industry, employees, personnel management
Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
Faculty / Department / Research Group: Faculty of Business > Department of Marketing, Events & Tourism
Related URLs:
Last Modified: 14 Oct 2016 09:13
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/5027

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