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Crowdsourcing user-contributed solutions to aerospace product development issues through micro-blogging

Crowdsourcing user-contributed solutions to aerospace product development issues through micro-blogging

Evans, Richard David, Gao, James Xiaoyu, Mahdikhah, Sara, Messaadia, Mourad and Baudry, David (2016) Crowdsourcing user-contributed solutions to aerospace product development issues through micro-blogging. Electronic Journal of Knowledge Management, 14 (2). pp. 126-136. ISSN 1479-4411 (Print), 1479-4411 (Online)

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Abstract

Revenue and production output of the global aerospace industry is growing year on year and the need to develop new products and innovative enhancements to existing ranges is creating a critical need for the increased utilisation and sharing of employee knowledge. The capture of employee knowledge within the UK’s aerospace industry is vital if it is to retain its pre-eminent position in the global marketplace. Crowdsourcing, as a collaborative problem solving activity, allows employees to capture explicit knowledge from colleagues and teams and also offers the potential to extract previously unknown tacit knowledge in a less formal virtual environment. By using micro-blogging as a mechanism, a conceptual framework is proposed to illustrate how companies operating in the aerospace industry may improve the capture of employee knowledge to address production-related problems through the use of crowdsourcing. Subsequently, the framework is set against the background of the product development process proposed by Maylor in 1996 and illustrates how micro-blogging may be used to crowdsource ideas and solutions during product development activities. This research has been conducted following the completion of an EPSRC funded PhD project in collaboration with leading aerospace and defence organisation, BAE Systems, which explored the use of Web 2.0 technologies within the global aerospace and defence environment.

Item Type: Article
Uncontrolled Keywords: Aerospace Manufacturing; Crowdsourcing; Micro-Blogging; Employee Collaboration; Knowledge Management
Subjects: T Technology > TL Motor vehicles. Aeronautics. Astronautics
Faculty / Department / Research Group: Faculty of Engineering & Science
Faculty of Engineering & Science > Department of Applied Engineering & Management
Faculty of Engineering & Science > Engineering Design in Practice
Last Modified: 15 Nov 2017 10:52
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/17737

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