Kuenzel, Sven and Katsaris, Nektarios (2009) A critical analysis of service recovery processes in the hotel industry. TMC Academic Journal, 4 (1). pp. 1-11. ISSN 1793-6020

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Abstract

Abstract not available

Item Type:	Article
Uncontrolled Keywords:	service recovery, hotel industry, tourism
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism
Related URLs:	Publisher
Last Modified:	18 Sep 2019 15:35
URI:	http://gala.gre.ac.uk/id/eprint/15524

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