Skip navigation

New forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work: Digitalisation of local authority services in Europe

New forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work: Digitalisation of local authority services in Europe

Lethbridge, Jane (2015) New forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work: Digitalisation of local authority services in Europe. Technical Report. Public Services International Research Unit, London, UK.

[img]
Preview
PDF (Publisher PDF)
14978_Lethbridge_New forms of service delivery (pub PDF) 2015.pdf - Published Version

Download (763kB) | Preview

Abstract

This report identifies trends in the digitalisation of local authority services within Europe, with a special focus on Denmark, Finland, France, Italy, Scotland/ UK, Germany, Estonia, Croatia. It includes discussions and case studies which were generated from the seminar ‘Identifying new forms of service delivery in municipalities, technological development and the impact on the workforce and employers – the challenge of digitalisation’ held on 21st September 2015 in Brussels.

This report addressed the following research questions:

How and why are municipal services introducing digitalisation?
Which services are being affected by increased digitalisation?
What does digital work mean – impact on quality of work?
What forms of organisational re-structuring are taking place?
How does this organisational re-structuring influence health and wellbeing at work?
What role does social dialogue play in the change processes?

Item Type: Monograph (Technical Report)
Uncontrolled Keywords: Digitalisation; local authorities; labour process
Faculty / Department / Research Group: Faculty of Business
Faculty of Business > Department of International Business & Economics
Faculty of Business > Public Services International Research Unit (PSIRU)
Last Modified: 14 Oct 2016 09:37
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/14978

Actions (login required)

View Item View Item

Downloads

Downloads per month over past year

View more statistics