Zhou, Zhenkun and Lin, Yong ORCID: 0000-0001-7118-2946 (2014) Platform-centric Modular Service Architecture Design KIBS-oriented Based on Front-Back Stage Decoupling. In: Software Engineering and Service Science (ICSESS), 2014 5th IEEE International Conference. IEEE, pp. 868-871. ISBN 978-1-4799-3278-8 ISSN 2327-0586 (doi:https://doi.org/10.1109/ICSESS.2014.6933703)

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Abstract

Balancing customization and standardization in knowledge intensive business services is the dilemma issue of the successful trade-off between efficiency and cost. This paper develops a modular service platform architecture for KIBS firms who are thinking various dynamic relationships containing niche market strategies, platform-centric tactics and operational means of core capabilities matching in the context of service innovation. Two-dimension front-back stage decoupling views on modular service architecture are identified. is the first one is the object dimension in the front stage for splitting abstract and virtual service requirements, the other one is the delivery dimension in the back stage for deploying specific service organization and visual service procedures. This theoretical framework is proposed to help further studies on service modularization design in KIBS.

Item Type:	Conference Proceedings
Title of Proceedings:	Software Engineering and Service Science (ICSESS), 2014 5th IEEE International Conference
Additional Information:	© 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Uncontrolled Keywords:	Service design; Service modularization; Front and back stage de-coupling; Platform strategy; KIBS
Faculty / School / Research Centre / Research Group:	Educational Development Unit Faculty of Business Faculty of Business > Department of Systems Management & Strategy Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified:	14 Oct 2016 09:33
URI:	http://gala.gre.ac.uk/id/eprint/13516

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