Teh, Pei-Lee, Adebanjo, Dotun ORCID: 0000-0003-4845-9411 and Ahmed, Pervaiz K. (2014) Factors affecting product quality and reliability: A comparison of developed and developing countries. In: International Conference on Industrial Engineering and Engineering Management (IEEM), 9-12 December 2014, Malaysia. (doi:https://doi.org/10.1109/IEEM.2014.7058885)

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Abstract

Increasing global competition has led to the need for organisations to continually improve their quality performance. In particular, developing countries such as China are focused on catching up with more developed countries. This study examines the relationships between improvement in three factors (health and safety conditions, worker motivation and satisfaction, work/life balance policies) in increase in product quality and reliability in developed countries. Based on a questionnaire, the study shows that improvement in health and safety conditions have a significant direct impact on increase in product quality and reliability while improvement in work/life balance do not have the same effect.

Item Type:	Conference or Conference Paper (Poster)
Additional Information:	© 2014 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works
Uncontrolled Keywords:	Manufacturing, Developed Countries, Chian, Quality, Employee Motivation, working Conditions
Faculty / School / Research Centre / Research Group:	Faculty of Business
Last Modified:	14 Nov 2017 09:50
URI:	http://gala.gre.ac.uk/id/eprint/13222

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