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Inclusive design in industry: barriers, drivers and the business case

Inclusive design in industry: barriers, drivers and the business case

Dong, Hua, Keates, Simeon and Clarkson, P. John (2004) Inclusive design in industry: barriers, drivers and the business case. In: User-Centered Interaction Paradigms for Universal Access in the Information Society: Revised Selected Papers from the 8th ERCIM Workshop on User Interfaces for All. Part IV. Lecture Notes in Computer Science, 3196 . Springer Berlin Heidelberg, Germany, pp. 305-319. ISBN 978-3-540-23375-6 ISSN 0302-9743 (doi:10.1007/978-3-540-30111-0_26)

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Abstract

Despite increasing discussion in academia, genuinely ‘inclusive’ design in industry remains the exception rather than the rule. Based on literature reviews and industry surveys, this paper explores the barriers faced by manufacturers, retailers and design consultancies in adopting inclusive design. Drivers for practising inclusive design are also investigated. Using information about such barriers and drivers and linking them to business objectives, a basic framework for the business case for inclusive design is proposed. The paper contributes to the in-depth understanding of industry barriers and motivations for inclusive design and forms the basis for further research into the business case in an inclusive design context. The paper provides an insight into industry practice that is applicable to the design of User Interfaces for All.

Item Type: Conference Proceedings
Title of Proceedings: User-Centered Interaction Paradigms for Universal Access in the Information Society: Revised Selected Papers from the 8th ERCIM Workshop on User Interfaces for All. Part IV
Additional Information: [1] The 8th ERCIM Workshop on User Interfaces for All was held at Vienna, Austria, June 28-29, 2004 [2] Online ISBN: 978-3-540-30111-0 [3] Copyright: © Springer-Verlag Berlin Heidelberg 2004
Uncontrolled Keywords: Inclusive design in industry, barriers, drivers, business case, User Interfaces
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
T Technology > T Technology (General)
T Technology > TA Engineering (General). Civil engineering (General)
Faculty / Department / Research Group: Faculty of Engineering & Science
Related URLs:
Last Modified: 14 Oct 2016 09:29
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/12627

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