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An investigation into business excellence activities and perceptions across Asian organisations

An investigation into business excellence activities and perceptions across Asian organisations

Tickle, Matthew, Adebanjo, Dotun ORCID: 0000-0003-4845-9411 and Mann, Robin (2014) An investigation into business excellence activities and perceptions across Asian organisations. In: BAM 2014 Conference (BAM2014), The Role of the Business School in Supporting Economic and Social Development, 9-11 Sep 2014, Belfast, Northern Ireland, UK. (Unpublished)

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Abstract

This paper examines the use of business excellence (BE) across Asia. The study investigates the effectiveness of BE in those organisations that adopt it and also the approaches these organisations use in order to adopt BE. 74 organisations were surveyed across India, Japan, Republic of China, Singapore and Thailand and this data was triangulated with the results of 21 discussion groups and 13 interviews with senior executives of organisations that had won BE awards. The findings indicate that BE is seen as an important initiative and that winning BE awards is a key objective for organisations in the Asian region. There are, however, a number of barriers to BE adoption which include a failure to fully educate the majority of staff in BE, a lack of development of a BE culture and a lack of resources.

Item Type: Conference or Conference Paper (Paper)
Additional Information: [1] This paper was first presented at the BAM 2014 Conference (BAM2014), The Role of the Business School in Supporting Economic and Social Development held from 9-11 September 2014 in Belfast, Northern Ireland, UK. It was given within the Session Operations, Logistics and Supply Chain Management on 11 September 2014.
Uncontrolled Keywords: business excellence, Asia, total quality management, TQM
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HF Commerce
Faculty / Department / Research Group: Faculty of Business
Related URLs:
Last Modified: 14 Oct 2016 09:28
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/12189

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