Skip navigation

An evaluation of quality culture problems in UK companies

An evaluation of quality culture problems in UK companies

Adebanjo, Dotun and Kehoe, Dennis (1998) An evaluation of quality culture problems in UK companies. International Journal of Quality Science, 3 (3). pp. 275-286. ISSN 1359-8538 (doi:10.1108/13598539810370486)

Full text not available from this repository.

Abstract

Although cultural change is recognised as important to total quality improvement, many manufacturing companies fail to achieve the level of change desired. One primary reason for this is the inability to fully understand where their problems lie and the nature of these problems. Research was undertaken into seven elements of quality culture - senior management leadership, employee involvement and empowerment, supplier partnership, customer focus, teamwork, effect of chief executive and open corporate culture. Questionnaires and structured interviews in 166 UK manufacturing companies provided the required information on cultural change problems. An evaluation of cultural problems and the targeting of areas for change was better understood from the survey results.

Item Type: Article
Uncontrolled Keywords: corporate culture, organizational change, quality culture, United Kingdom
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HF Commerce
Faculty / Department / Research Group: Faculty of Business > Department of Systems Management & Strategy
Related URLs:
Last Modified: 14 Oct 2016 09:26
Selected for GREAT 2016: None
Selected for GREAT 2017: None
Selected for GREAT 2018: None
URI: http://gala.gre.ac.uk/id/eprint/10726

Actions (login required)

View Item View Item